Policies
Nerova Store Policies
At Nerova, transparency and customer satisfaction are important to us. Please review the policies below for information about orders, shipping, refunds, and how we protect your information.
Refund & Return Policy
We stand behind the quality of our products and want you to be satisfied with your purchase.
If you are not completely satisfied, you may request a return or refund within 30 days of receiving your order.
To be eligible for a return:
• The item must be unused and in the same condition that you received it
• The item must be in its original packaging
• Proof of purchase is required
To request a return, please contact our support team at:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 5–10 business days.
Shipping costs are non-refundable.
Shipping Policy
Orders are typically processed within 1–3 business days.
Estimated delivery times:
• United States: 5–10 business days
• International: 7–15 business days
Once your order ships, you will receive a tracking number via email.
Please note that shipping times may vary due to carrier delays, holidays, or high demand periods.
Nerova is not responsible for delays caused by customs, weather, or courier disruptions.
Privacy Policy
Your privacy is extremely important to us.
When you make a purchase or interact with our website, we may collect certain information such as:
• Name
• Email address
• Shipping address
• Payment information
• Device and browsing data
This information is used solely to:
• Process orders
• Provide customer support
• Improve our services and website experience
• Communicate updates regarding your purchase
We do not sell, trade, or rent your personal information to third parties.
Your data is stored securely and handled in accordance with applicable privacy laws.